Customer Success Specialist Cebu

• Manage large amounts of incoming phone calls chats and emails.
  
• Identify and assess customers needs to achieve satisfaction
  
• Provide accurate valid and complete information by using the right methods/tools
  
• Meet personal/customer service team targets and callhandling quotas
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Crosscommunicate between OpenLoop to obtain specific information about customers labs medication status visit status etc.
  
• Ability to understand what teams handle what issues and accurately communicate issues/problems/questions to get the correct information to assist patients.
  
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
  
• Follow communication procedures guidelines and policies
  
• Assist patients in understanding payment structures including medication costs subscription fees and any associated expenses.
  
• Collect payments securely and efficiently adhering to established payment processing procedures.
  
• Coordinate and schedule appointments for patients with healthcare providers or program specialists as needed.
  
• Ensure that appointments are scheduled on time and accommodate patients preferences to the best extent possible.
  
• Proficiency in understanding all programs and extensions used.
  
• Strong organizational skills and attention to detail to ensure accurate and efficient information about a patients journey.
  

Requirements

• Experience as a Customer Support Specialist
  
• Experience answering calls chats and emails
  
• Multitasking abilities
  
• Fast learner and able to keep up with any updates/changes that happen throughout the week or month.
  
• Excellent communication and problemsolving skills
  
• Familiarity with the weight loss industry is a plus
  
• Must be able to work from Monday to Sunday 8PM to 8AM (Shifting)
  
• Must be amenable to reporting to our temporary office Regus in Ayala Apple One Equicom Tower / permanent office Ayala Life FGU Center
  

Benefits