Customer Success Executive

Customer Success Executive

Bangalore, KA

Responsibilities will include:

• Handling Inbound/Outbound calls.

• Assisting customers and assigning leads to relevant stakeholders.

• Ensuring login hours and other KRA are achieved.

• Identifying customer problems and flagging it to the reporting Manager.

• Ensure the best standards in delighting the customer - understand the customers needs and details, identify potential solutions and take ownership for delighting the customer.

• Rotational shifts with Rotational week offs.

Core skill sets ideally include, but are also not limited to:

• Strong customer service background, follow-up, and organizational skills.

• Strong written and verbal communication skills with strong customer empathy.

• Has handled difficult customers or situations and can demonstrate resolution.

• The ability to quickly adapt to new situations and think on your feet.

Technical fluency

• Should have used tools such as Ameyo, knowlarity, Ozonetel or any other tool for calling in the past.

• Should be familiar with any CRM and its functions.

Preferences:

• Should have prior experience work with any product based, or Startup company

• Strong communication Language

• Flexible on shift timings

• Multi lingual (English, Kannada , Hindi, Tamil, Telugu, Marathi)

Customer Service