Customer Service Support Engineer – MEA After Sales Backoffice

Job Description

Your responsibilities:

• Quotations preparation for spare parts, upgrades and interventions using SAP.
• Responsible for the orders management process.
• Responsible for the coordination of goods delivery with the customers and Syntegon plants.
• Responsible for claim management – warranty and repair processes.
• Follow up on the payments with the customers and the plants.
• Create invoices in the SIP system.
• Handle credit note processes on the SAP system.
• Maintain relationship with customers within defined region.
• Following up with customers to ensure satisfaction of provided services and help resolving any arising problems.
• Reporting to sales management on sales figures and the marketability of goods and services within the region.

Job Requirements

Your competencies and qualifications:

• University degree in Industrial, Manufacturing, Mechanical or Mechatronics Engineering.
• 3-5 years working experience in the after-sales environment.
• SAP experience is a must
• Good technical understanding related to the Pharma Machines industry sector is preferred.
• Excellent customer management skills, strong interpersonal skills.
• Fluent in English language is a must; French and German would be an asset.
• Good communication skills.
• Ability to handle conflicts and escalations.
• Trustable and self-committed.
• Flexible and willing to develop. Independent on daily business.
• Additional assets:
  • Experience with logistic in Pharma
  • clear priority setting, team player
  • PC literate with skills in MS Word, Excel, PowerPoint, and Outlook