Customer Service Specialist

About Company:

Our client centers on its expertise in providing desirable solutions software and programs in the fields of information technology mass communication and multimedia technology.

Job Description:

• Identify clients requirements and ensure they are answered or routed to the appropriate support area.
• Provide operational support to clients by answering calls and online queries analyze reported issues and offer appropriate advice and/or answers.
• Keep and update reported issues and work closely with Technical Support team to assure quality customer service.
• Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.
• Provide product and technical guidelines for clients and educate clients on how to use the new features or addon programs.
• Undertake other ad hoc duties assign from time to time

Requirements:

• Candidate must possess at least a Diploma.
• Ability to communicate (verbal & written) in BOTH English and Mandarin.
• Applicants must be willing to perform 24 hours shift work able to work on public holidays and weekends (on rotation basis).
• Fresh graduates are encourage to apply. On the job training will be provided.
• Preferably Junior Executives specializing in Call Center Helpdesk support or equivalent.
• Good in stress tolerance and able to learn independently.
• Preferably candidate can multitasking and eager to learn

Remuneration:
RM 3000

Work Hours:
Monday Sunday (5days a week including Weekends & PH)
24/7 rotational shift

Work Location:
Mid Valley Kuala Lumpur

Consultant in charge:
Phoebe Loke
Ashylinder Kaur

Remote Work :

No