Customer Service Representative

• High school diploma general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

• Maintaining a positive empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders forms applications and requests.
• Keeping records of customer interactions transactions comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Competitive salary.
• Health benefits.
• Flexible work arrangements.
• Professional development opportunities.
• Generous paid time off.
• Retirement savings options.
• Employee discounts and perks.
• Diversity and inclusion initiatives.
• Company culture and values.
• Opportunities for advancement.

communication,active listening,problem solving,empathy,time management,product knowledge,persuasion,adaptability,computer skills,receptionist duties,multitasking,appointment scheduling,teamwork,critical thinking,customer relationship management (crm),relationship building,social perceptiveness,analytical thinking,cultural awareness,team building,conflict resolution,conflict management,negotiation skills,stress management,decision making,creativity skills,business resilience,performance management,client management,vendor management,sales skills,crm systems,organizational & writing skills,emotional intelligence,client follow-up,problem-solving skills,social media management,negotiation,technical skillset,excel