Customer Service Representative

Position Overview:

Jill Frisch & Freeze MiniMart is seeking a highly motivated and customeroriented individual to join our team as a Customer Service Representative. This is a fulltime or parttime position with a pay range of $21$25 per hour depending on experience. We offer a comprehensive benefits package including health insurance and paid time off.

As a Customer Service Representative you will be the first point of contact for our customers providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries resolve any issues or concerns and ensure their overall satisfaction with our products and services. This role requires excellent communication skills both verbal and written as well as the ability to multitask and problemsolve in a fastpaced environment.

About Us

Welcome to Jill Frisch & Freeze Minimart where unparalleled convenience meets exceptional quality. We have been at the forefront of the retail industry steadfastly serving a diverse and growing global community. Our odyssey commenced with a visionary mission: to craft an allencompassing shopping sanctuary meticulously tailored to the evolving desires of our customers.

Through relentless dedication and an unwavering commitment to innovation we have burgeoned into an eminent enterprise revered as the quintessential haven for an extensive array of fresh produce gourmet delicacies household staples and beyond. Our zeal for excellence is perpetual; we are devoted to incessantly broadening our assortment of premium products and elevating the customer experience to unprecedented heights.

As a familyfounded conglomerate we cherish the deeprooted connections weve cultivated with our esteemed patrons. It is with immense pride that we continue to nurture these bonds ensuring that Jill Frisch & Freeze Minimart remains eminent emporium for all shopping endeavors.

Key Responsibilities:

Respond to customer inquiries and concerns via phone email or chat in a timely and professional manner

Provide accurate and helpful information about our products and services

Troubleshoot and resolve customer issues effectively and efficiently

Maintain a positive and empathetic attitude towards customers at all times

Document all customer interactions and follow up as needed

Collaborate with other team members to ensure a seamless customer experience

Continuously strive to improve customer satisfaction and retention

Requirements:

High school diploma or equivalent

Previous customer service experience is preferred

Excellent communication and interpersonal skills

Strong problemsolving and multitasking abilities

Proficient computer skills and the ability to learn new software quickly

Ability to work independently and in a team environment

Flexibility to work onsite or remotely as needed

At Jill Frisch & Freeze MiniMart we value our employees and strive to create a positive and inclusive work environment. We are looking for individuals who are passionate about providing exceptional customer service and are eager to grow with our company.

If you are a motivated and customerfocused individual we encourage you to apply for this exciting opportunity. We look forward to hearing from you!

Health Insurance PTO.

Remote Work :

No