Customer Service Representative

Job Description

• Effectively manage large amounts of calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Raising customer's requests on CRM.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Job Requirements

• Good knowledge of relevant computer programs and telephone systems.
• English speaking candidatesonly can apply (95% of our client base are English speakers only).
• Interpersonal skills.
• Cool-tempered and able to handle complaints.
• Graduates only.