Electrical Service Engineer
Posted on :
06-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2435882
- Ensuring planning and execution of various service activities carried out both off and on sites, driving and monitoring service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction
- Allocating, driving and monitoring work to projects based on order content, delivery time, competencies and workload, effectively utilizing available resources through proper planning and scheduling to meet delivery targets (e.g. OTD, response time, ordered service offerings, update of installed based data)
- Ensuring work assignments are accurately classified as warrantee or non-warrantee status, ensuring that materials and components to feed service delivery are provided optimizing cost, stock and timing
- Collaborating within local service units and with other service teams to promote One ABB approach towards customers, building sustainable customer relationships to ensure local client growth, satisfaction and retention together with sales, driving consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS))
Employment Type
Full Time
Department / Functional Area
Key Skills
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