Customer Service Representative in Sofia Bulgaria
Employer Active
Job Alert
You will be updated with latest job alerts via email
Job Alert
You will be updated with latest job alerts via email
Job Description
Customer Service Representative in Sofia Bulgaria Fluent Dutch
As a customer service representative youll be the initial point of contact for customers who have questions need assistance or encounter issues with the companys products or services. Your responsibilities include answering inbound phone calls emails chats or other communication channels and providing solutions that meet customer needs.
We have over 8 challenging projects for the worlds largest companies! Email me to schedule an appointment so I can explain everything at or apply on this page.
Roles and Responsibilities:
Addressing customer inquiries via phone email chat or other communication channels.
Recording and documenting customer interactions and issue resolutions in the customer system.
Identifying customer needs and providing appropriate solutions and support.
Resolving customer complaints or issues with products or services ensuring a positive customer experience.
Providing product information price quotes and processing orders or returns as needed.
Collaborating with other departments within the organization to resolve customer inquiries or issues.
Following company guidelines and procedures regarding customer service and communication.
Making outbound calls for customer acquisition on some projects.
Vereisten
Excellent communication skills both verbal and written.
Customer orientation and empathy to effectively deal with customers.
Problemsolving ability and ability to perform under pressure.
Basic knowledge of computer and software applications.
Flexibility to work in a shift schedule including weekends and evenings if necessary.
Experience in customer service or a similar role is a plus.
Commitment to stay with the client in Bulgaria for at least 1 year.
Minimum vocational education diploma.
Enrollment in education relevant to the project; your hours will be paid.
Fluent in Dutch and English (B2)
As a customer service representative you play an essential role in building positive relationships with customers and ensuring their satisfaction. You are a crucial link between the company and its customers contributing to the organizations reputation and success.
Voordelen
The client collaborates with brokers to find affordable housing for you.
Accommodation typically includes gas water electricity and WiFi.
No health insurance costs in Bulgaria.
Low income tax rate.
Free events are organized.
Flight to Bulgaria arranged by the client.
You receive excellent support with all formalities.
Cost of living is very low in Bulgaria.
A unique international experience that will benefit the rest of your career.
Employment Type
Full Time
Key Skills
