Customer Service Representative I-Recruited
Posted on :
24-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-02-2024
Job Description
Req ID : 2571465
Description:
Provide customer support to faculty staff students or visitors who are seeking services assistance information or problem resolution from a Harvard office department or program. Provide customer service in person over the phone by email or on the web. May work in a wide variety of campus settings or at special events that are on or off campus. Handle routine as well as complex and specialized requests from Harvard community members alumni applicants or visitors. Skilled at troubleshooting and problem resolution. Maintain accuracy and security of confidential information. Must have positive belief that the customer comes first strong communication skills and experience working with the public. Must be able to generate positive and professional interactions even in challenging situations and remain calm poised and resilient. Strong willingness to learn about the services programs or operations of the Harvard department where assigned. Technical aptitude to learn new software applications as needed. Previous experience in a university setting is helpful as is ability to navigate on Harvard campus
Additional Details
- Preferred Pay Rate Range : 23.0025.00
- Tenure Limit : 3 months
- Report To Location : Chao Center
- Will the worker be working on campus at Harvard : Yes
- FLSA Exemption Status : NonExempt/OT Eligible
- Required Education : High School Graduate
- Required occupational training certifications or license(s) : None
- Business Title : Guest Services Coordinator
- Additional Job Details : The Guest Services Coordinator will assist the Guest Services team with: checkin and checkout of our program participants. Assist with participant concierge needs support the program delivery teams assist with keeping the back office and program offices are stocked and other various duties. The Guest Service Coordinator will also assist the team in various participant and program related projects. This is a Friday and Sunday position.
- Does this position require a HUID : Yes
- Is the worker converting from being a Harvard fulltime employee (FTE) : No
- Preidentified candidates information including name email phone state/city/zip & pay rate : (No Value)
- Role requires identity I9 and 3 reference screen (recruited) : Yes
- Role requires identity I9 screen (payrolled) : No
- Role requires DMV/driving history screen : No
- Role requires criminal background and sexual offender screening CORI/SORI : No
- Role requires criminal background screen : No
- Role requires 10panel drug screen : No
- Role requires credit record check : No
- Role requires compliance with Immunization policy. : No
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
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