Customer Service Representative - Evening Shift

• Assess the Employee s needs through targeted questioning
  
• Obtain employee s personal information and information on the individual needing care
  
• Provide a clear explanation of the issues/needs
  
• Obtain desired geographic location for referral search and any personalized criteria
  
• Provide top-notch customer service provided in written or verbal interactions with our clients and providers
  
• Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client s needs
  
• Perform quality assurance callbacks to our clients
  
• Maintain a high-quality work in all aspects of the position
  
• Maintain communication with clients and associated EAPs as required
  
• Ensure all data entries are complete and accurate, with proper spelling and grammar
  
• Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
  
• Demonstrate excellent knowledge of conflict resolution skills
  
• Demonstrate ability to organize and prioritize regarding crisis versus non-crisis issues
  

• Detail oriented
  
• Ability to work independently and as a team
  
• Exceptional organizational, relationship building, and interpersonal communication skills
  
• Able to manage time effectively in order to handle multiple tasks
  
• Able to handle the fast-paced and ever-changing environment
  

Requirements

Benefits

WPO s traditional benefits include:

• Full Benefits Package (Health, Dental & Vision Care) + Paid Time Off
  
• Registered Retirement Savings Plan
  
• Gym Reimbursement
  
• Travel Reimbursement
  
• Wellness rewards
  
• Access to EAP benefits and all WPO services offered including life coaching, wellness coaching, and work-life support.