Customer Service Officer
Posted on :
03-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 497107
- Communicating with customers by making and receiving outbound and inbound calls, and handling customers visits and queries. Maintaining professional internal and external relationships that meet company core values.
- Generating and assessing new leads.
- Maintaining broad and in-depth knowledge of the product, its features, and pricing plans.
- Working with the Account Manager on delivering high quality customer service, generating weekly performance reports, building policies and maintaining continuous improvement to the workflow structure and the system.
- Ensuring excellent service standards and maintaining high customer satisfaction by measuring and identifying trends in customer satisfaction and needs and serve as a customer advocate with internal teams for future product improvements and feature requests.
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
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