Customer Service for Automobile Manufacturer (Dutch & French Speaker)

Interested in cars and highly invested in helping people out? This might be your shot!

Tasks

Your responsibilities and impact as a Client Service Specialist will be:

• Handling first line inbound administrative support requests by phone & email (B2B)
• Assist new customers with their status queries and financial requests
• Provide additional product information and ensuring continuity of the merchant business by responding quickly and correctly
• Emphasis on maintaining a strong customer relationship

Requirements

Skills, experience and interests you need to succeed in this role:

• Bilingual in Dutch & French with high level of English
• Committed and dedicated
• Strong administration skills
• Positive attitude towards changes
• Team player with strong listening skills
• Service minded person with the ability to handle conflicts in a constructive manner
• Being a strong communicator
• No previous experience needed
• Hybrid position for people in Spain
• Having a valid Spanish work permit or citizenship that allows you to work in an EU country

Benefits

What's in it for you?

• Type of contract: Indefinido
• Hybrid working form - only in office when necessary (couple of days/month)
• Working hours: 39h/week, Mon-Fr 8:30 - 18:00 - also 32 hours possible
• Salary: 19.000/year
• Training (in the office): 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months)
• Equipment provided
• Spanish lessons
• Meal allowances possible
• Constant training
• International environment
• Support from the company regarding NIE and SSN

Your Future Company:

This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona & Valencia

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.