Customer Service Agent-Limited
Posted on :
25-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 765492
- Perform the assigned duties as per the set policies and procedures in order to achieve the department goals.
- Perform the assigned duties as per the set policies and procedures in order to achieve the department goals.
- Handle and answer customer' inquiries, questions and requests regarding products, orders, and returns through all communication channels including social media.
- Receive and respond to all the customers' inquiries, requests or questions in a professional way.
- Open cases on the system with unsolved issues and record all relevant information in order to escalate to the concerned department.
- Contact customers using phone calls and emails regarding order confirmation, product/promotion questions, shipping status, etc…
- Follow standard procedures and keep a record of customers' contact details through documenting complete details and description of the customer’s complaint or request.
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
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