Customer Service Agent
Posted on :
09-02-2022
Employer Active
5 Vacancies
The job posting is outdated and position may be filled
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Job Description
Req ID : 868499
Job Description
- Answer inbound calls and manage workflow between departments.
- Greet customers in a courteous, friendly, and professional manner using agreed uponprocedures.
- Answer customer's inquiries and help them use the company's service.
- Following up with the customers by making outbound calls.
- Responding to customer tickets and complaints.
- Maintaining customer satisfaction.
- Build a good rapport with customers over the phone.
- Track, document and retrieve information in call tracking database
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPI)
Job Requirements
- Bachelor degree or above.
- Candidates with at least 1 year experience.
- Excellent communication skills.
- Good English Level.
- Fast typing speed.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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