Customer Growth Intern
Posted on :
25-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2559519
- Key Responsibilities
- Learn how to build and maintain trusted relationships with assigned (Tier 2) clients to achieve overall customer health and growth.
- Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Learn how to coordinate different teams.
- Work closely with Customer Success for existing and future SaaS business.
- Learn how-to, and ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
- Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
- Qualifications
- Fresh graduate or currently pursuing a degree in Economy, Business and management, administration, or related discipline.
- Strong interest in customer-facing jobs.
- Analytical mindset with the ability to interpret data and draw meaningful conclusions.
- Excellent communication skills, both written and verbal.
- Proficiency in Office 365 and Excel is a plus.
- Self-motivated and able to manage tasks independently as well as collaborate in a team environment.
- Detail-oriented with strong organizational skills.
- Enthusiasm for learning and adapting to new challenges.
- Benefits
- Hands-on experience and customer growth strategies.
- Opportunity to work closely with experienced professionals in the field.
- Exposure to cutting-edge communication technology
- Networking opportunities within the company and industry.
Employment Type
Full Time
Department / Functional Area
Key Skills
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