Customer Care Executive

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via phone email or chat.
• Provide accurate information about products/services and address customer concerns with empathy.

1. Issue Resolution:

• Investigate and resolve customer issues efficiently and effectively.
• Collaborate with relevant departments to ensure swift resolution of escalated problems.

1. Order Processing:

• Assist customers with placing orders tracking shipments and managing returns.
• Work closely with the logistics and sales teams to ensure accurate and timely order fulfillment.

1. Product Knowledge:

• Develop a comprehensive understanding of our products/services to assist customers effectively.
• Stay informed about product updates promotions and company policies.

1. Quality Assurance:

• Adhere to established customer service standards and protocols.
• Participate in ongoing training programs to enhance product knowledge and customer service skills.

1. Documentation:

• Maintain detailed and accurate records of customer interactions and issue resolutions.
• Generate reports on customer service metrics and contribute insights for continuous improvement.

• Previous experience in customer service or a related field is a plus.
• Excellent communication and interpersonal skills.
• Problemsolving ability and a customerfocused mindset.
• Familiarity with CRM software and customer service tools.
• Ability to multitask and thrive in a fastpaced environment.

• Competitive salary
• Health and dental insurance
• Professional development opportunities
• Friendly and collaborative work environment

customer service,customer,international collections