Customer Account Executive
Posted on :
16-11-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 1759222
We are presently recruiting for a Customer Account Executive for our clients, a medical software company in County Kerry. The ideal candidate will come from Clinical / Sports Science or Medical services background and will be focal point of contact with customers across Ireland, UK and Europe. You will become a subject matter expert in the product and will excel in customer Facing positions and delivering of presentations. This is a full time position based in County Kerry.
Duties
- Building and maintaining strong relationships and communication with key corporate customer accounts
- Build on customer confidence and act as a trusted advisor
- Hold regular meetings with all customers, monitoring and highlighting any issues that they may be facing
- Provide customers with analytics and additional reporting mechanisms for effective fleet management solutions
- Provide expert information on products offered
- Maximise customer retention by offering excellent customer service excellence
- Track, review and analyse all customer survey feedback to develop plans to increase ratings and address customer concerns
- Understand customer needs, ensuring service delivery is best in class
- Keep up to date with legislative, industry and product developments to provide appropriate and accurate advice
- Take ownership of customer issues arising, working collaboratively with colleagues across other functions for swift resolution
Skills & Qualifications Required
- 3+ years plus experience in customer relationship management
- A strong background in customer service, project management and Medical based Technology
- Strategic thinker and ability to analyse and solve problems quickly
- Proficient presentation skills with the ability impact at all levels including senior executives
- Expert in Microsoft Office, Outlook, Word, Excel and PowerPoint
- Excellent written and verbal communication skills
- Degree educated preferable in Medical, Sport Science or Technology based subjects
This position is full time and based in Office in County Kerry. Salary is open to negotiation and based on experiences and in the region of 42 - 50,000. For further information, please email me directly at [email protected]
Building and maintaining strong relationships and communication with key corporate customer accounts Build on customer confidence and act as a trusted advisor Hold regular meetings with all customers, monitoring and highlighting any issues that they may be facing Provide customers with analytics and additional reporting mechanisms for effective fleet management solutions Provide expert information on products offered Maximise customer retention by offering excellent customer service excellence Track, review and analyse all customer survey feedback to develop plans to increase ratings and address customer concerns Understand customer needs, ensuring service delivery is best in class Keep up to date with legislative, industry and product developments to provide appropriate and accurate advice Take ownership of customer issues arising, working collaboratively with colleagues across other functions for swift resolution
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
