Customer Account Executive

We are presently recruiting for a Customer Account Executive for our clients, a medical software company in County Kerry. The ideal candidate will come from Clinical / Sports Science or Medical services background and will be focal point of contact with customers across Ireland, UK and Europe. You will become a subject matter expert in the product and will excel in customer Facing positions and delivering of presentations. This is a full time position based in County Kerry.

Duties

• Building and maintaining strong relationships and communication with key corporate customer accounts
  
• Build on customer confidence and act as a trusted advisor
  
• Hold regular meetings with all customers, monitoring and highlighting any issues that they may be facing
  
• Provide customers with analytics and additional reporting mechanisms for effective fleet management solutions
  
• Provide expert information on products offered
  
• Maximise customer retention by offering excellent customer service excellence
  
• Track, review and analyse all customer survey feedback to develop plans to increase ratings and address customer concerns
  
• Understand customer needs, ensuring service delivery is best in class
  
• Keep up to date with legislative, industry and product developments to provide appropriate and accurate advice
  
• Take ownership of customer issues arising, working collaboratively with colleagues across other functions for swift resolution
  

Skills & Qualifications Required

• 3+ years plus experience in customer relationship management
  
• A strong background in customer service, project management and Medical based Technology
  
• Strategic thinker and ability to analyse and solve problems quickly
  
• Proficient presentation skills with the ability impact at all levels including senior executives
  
• Expert in Microsoft Office, Outlook, Word, Excel and PowerPoint
  
• Excellent written and verbal communication skills
  
• Degree educated preferable in Medical, Sport Science or Technology based subjects