Communications & Res....
Communications & Reservations Agent
Posted on :
11-11-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1667859
- Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
- Taking telephone, e-mail and fax reservations enquiries.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints.
- Acquire comprehensive knowledge of the Hotel and the company, and keep updated with seasonal changes and new information.
- Utilizes and ensures proper working condition of the telephone switchboard, the Hotel computer systems and high-speed Internet system.
- Responsible for Communications- Reservations - CORE non- phone duties including processing new reservations, updating and cleaning up reservations, answering reservations inbox emails.
- Answers general Reservations emails, retrieve and distribute mail and process brochure requests.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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