Cloud DevOps Engineer

A cloud engineer is responsible for the reliability and performance of the digital platform that we run for our clients. You will be working with various teams including the development team/s to manage the hosted or cloud native applications in an efficient and secure manner.

Your responsibilities will include

• To collaborate with specialist teams within the organisation and thirdparty suppliers to deliver outstanding results for our clients
• Actively participate in our shiftleft strategy via tools automation process and selfservice functions to empower the business and other IT teams
• Manage business stakeholders through clear and accurate communication
• Configure and finetune hybrid and cloud native systems
• Monitoring and managing systems within the scope of the service
• Maintaining data integrity and access control by making use of operational tools
• Monitoring cloud costs and explore cost optimization strategies
• Plan and take preventive actions to mitigate risk of service disruptions
• Planning and patching systems based on generated software vulnerability reports
• Responding to alerts and escalation of incidents with the aim to analyze and resolve them
• Execute root cause analysis into P1/P2 incidents
• Fulfilling service requests raised
• Deploy release packages from a CI/CD solution
• Ensure training material and technical documentation on new and existing operating process are kept uptodate
• Reporting key metrics to the service manager
• Participate and contribute to our Agile way of working including planning retrospectives and showcases
• Document and track issues and reasonable steps taken within the ticket management system
• Provide afterhours support within a defined roster

Who you are

• You must have a strong technical aptitude and an organized process driven work ethic.
• You will have strong written and verbal communication skills and a track record for providing high customer satisfaction.
• At least 3 years experience in an Online Systems/Web application support
• Exposure to APM monitoring alerting and identifying trends with dashboards
• Experience with installation configuration managing and operating Linux systems
• Knowledge of best practices and IT Operations in an alwaysup and always available service
• Have a good understanding and experience working with one of three major Public cloud providers (AWS MS Azure GCP)
• Hands on experience with Docker and Kubernetes will be an added advantage
• Experience in querying logs using log aggregation tools like ELK SPLUNK etc.
• Working knowledge of SQL and NoSQL database like MySQL/Oracle/PostgresSQL/DynamoDB/MongoDB/Cassandra/Redis/Memcache
• Has experience working with JIRA and Confluence
• Prior working experience in an Agile environment will be an advantage
• An understanding of ITIL practices would be ideal
• You must be willing to work in shifts.