Clinical Operations Coordinator part-time

ki:elements pioneers speechbased biomarkers as tools for clinical research. We embed our speech biomarkers in various (clinical) trials and research studies and work with top players in the pharmaceutical industry.

We are looking for an enthusiastic and skilled Clinical Operations Coordinator to join our team.

Tasks

• Software Setup and Training
  > Set up the study in the software in accordance with the protocol and regulatory requirements
  > Provide training and support to clients on how to effectively use the software in their use case
• Client Support
  > Serve as the primary point of contact for clients addressing their questions troubleshooting issues and providing ongoing support.
• Study Monitoring
  > Monitor study performance to ensure adherence to protocol identify bottlenecks and check on quality of data.
• Data Management and Reporting
  > Contribute to the development of study documents including informed consent forms feedback reports and study manuals.
• Product Development Feedback
  > Gather feedback from clients on software functionality usability acceptability and performance.
  > Collaborate with the product development team to inform new features and improvements based on client needs.
• Regulatory Compliance and Data Security
  > Guide clients on best practices for data security and compliance within the software environment.

Requirements

• Degree in Life Sciences Healthcare Health Informatics Software/IT or a related field.
• Strong technical understanding with the ability to quickly learn and adapt to new software and tools.
• Excellent communication and interpersonal skills for effective and timely client support.
• Experience with operations with clinical studies/trials would be a plus
• Ability to work effectively in a team collaborating with clients and internal departments
• Skilled at troubleshooting issues and providing practical solutions.
• Adaptability to rapidly changing technology and client needs.
• Ability to manage multiple client projects simultaneously prioritising tasks and meeting deadlines.
• Skill in working with product development teams to translate client needs into actionable software improvements.
• Exceptional English proficiency in speaking and writing is essential for clear communication with clients and teams and for simplifying complex technical concepts. Additional language skills are a plus supporting our diverse global clientele.

Benefits

• 4day (MoTh) work week with full pay.
• Possibility to work remotely.
• Exciting and challenging tasks that contribute to cuttingedge research in the field.
• The opportunity to work in a young fastgrowing startup environment.
• Competitive compensation (parttime equivalent to 52k 62k p.a. in full time).

If our profiles match we would be delighted to hear from you. Please contact us with your resume and a brief note why we should work together in the future:

Janna Herrmann