Clients Markets - Client Feedback Associate

Clients & Markets - Client Feedback Associate

Key responsibilities

You will work within the Client Feedback function to support the execution of the feedback administrative and operational activities. These activities include:

• Monitor priority accounts activities, completion progress, track action plans and execution status of feedback surveys and interviews
• Coordinate Independent review meetings and share relevant material and information with stakeholders so they can have informed conversations with our clients
• Support the function leader in the regional feedback reviews and collaborate with other team members and business units to collect and compile required information
• Validate and maintain data sets updated and ready for data reporting
• Update relevant marketing materials and process guidelines
• Run a central follow up process across line of services for the different feedback activities within the function

Requirements:

• The candidate will be a highly motivated and a high performing individual with the ability to be flexible and adaptive on a daily basis

Education:

• Bachelor's degree or relevant

Years of experience:

• 2+ years in a proposals role preferably within a professional services environment
• Fluency in spoken and written English and Arabic is essential
• Previous experience in strategy consulting or management consulting is a plus

Knowledge and Skills:

• Strong problem solving and analytical skills
• Excellent communication (verbal and written) skills
• Excellent organisational, time management, quality management, and project management skills with the ability to prioritise workload, work with senior stakeholders and perform under pressure
• Knowledge of the Professional Services Industry
• Strong PowerPoint and/or Google Slides skills, as well as more generally, being proficient in Microsoft office and G-Suite
• Proficiency in Salesforce is an advantage
• Proficiency in PowerBi and Alteryx is an advantage