Client Experience Representative - Latam

Job Title: Client Experience Representative Latam
Location: Remote (EST Timezone)

Working Schedule: Monday Friday 8:00 AM to 5:00 PM EST

Job Description:

Are you passionate about delivering exceptional customer service Do you thrive in a fastpaced dynamic environment If so were looking for someone like you to join our team as a Client Experience Representative.

Responsibilities:

• Improve the Customer Experience: Build rapport with customers understand their needs and resolve issues promptly.
• Provide Excellent Service: Be responsive to customer inquiries go the extra mile to help and ensure positive outcomes.
• Gather and Analyze Feedback: Use customer feedback to enhance the product and overall experience.
• Identify and Resolve Pain Points: Understand customer frustrations and take proactive steps to address them.
• Recommend Solutions: Proactively suggest solutions to enhance the customer experience.
• Collaborate Across Teams: Work closely with other departments to ensure customer needs are met.

Requirements:

• Quiet home office environment for calls.
• Highspeed internet connection (10 Mbps).
• Desktop or fast laptop running Windows 11 or newer with 8 GB RAM and 256 GB free hard drive space.
• Proficiency in Microsoft Office 365 HelpScout and Zoom.

NicetoHaves:

• Data entry skills including fast and accurate typing.
• Strong attention to detail and data management abilities.
• Excellent communication and problemsolving skills.
• Ability to multitask and maintain a positive attitude.

Remote Work :

No