CFSA - Trainer Senior BSA

4 days onsite and 1 day remote

BA/Trainer youll be responsible for maintaining business process flow diagrams learning new application developing training material and delivering training. This position requires 4 day on site.

Responsibilities:

Business analysis and process mapping

Maintain comprehensive business process flow diagrams (i.e. process maps / flow charts) to document and visualize workflows that are supported by new software application.
Collaborate with Product Owners to understand business processes watch demonstrations and using a sandbox develop training material for staff.

Identify channels to deliver training to staff including videos tipsheets contextual help and others.

Training and organizational change management

Create training materials including user guides videos and other instructional resources to facilitate user onboarding and ongoing system support.

Collaborate with crossfunctional teams to maintain knowledge base portals such as Confluence AzureDevOps and SharePoint ensuring that information is uptodate organized and easily accessible.

Conduct handson enduser training on Dynamics 365 ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.