Cashier cum Receptionist Kolkata

Job Title: Cashier cum Receptionist

1.Job Summary: As a Cashier cum Receptionist you will be the first point of contact for

guests visiting the trampoline park responsible for providing exceptional customer

service processing transactions accurately and assisting with inquiries and reservations.

2. Roles and Responsibilities:

Customer Service: Greet guests warmly as they enter the trampoline park providing

information about park activities pricing and safety guidelines and addressing any questions

or concerns they may have.

Cash Handling: Process transactions for admission tickets merchandise sales and

concessions purchases using pointofsale (POS) systems to accurately record sales accept

payments and issue receipts.

Reservation Management: Assist guests with booking reservations for parties events or

group outings coordinating scheduling payments and special requests to ensure a smooth and

enjoyable experience for all participants.

CheckIn/CheckOut: Manage the checkin and checkout process for guests entering and

leaving the trampoline park verifying waivers collecting admission fees and providing

wristbands or other identifiers as needed.

Telephone and Email Communication: Answer incoming calls and respond to email inquiries

from guests providing information assisting with bookings and addressing any issues or

concerns in a prompt and professional manner.

Administrative Tasks: Perform various administrative duties including data entry filing and

recordkeeping to maintain accurate and uptodate records of transactions reservations and

guest information.

Safety Awareness: Ensure compliance with safety protocols and procedures including

monitoring guest behavior enforcing park rules and reporting any safety hazards or incidents to

management as necessary.

Merchandise Sales: Assist guests with selecting and purchasing merchandise from the parks

retail store promoting special offers upselling products and maintaining inventory levels as

directed by management.

Team Collaboration: Collaborate with other staff members and departments to support

operational goals and initiatives including assisting with crowd control facility cleaning and

event setup as needed.

Cash Reconciliation: Reconcile cash drawers at the end of each shift ensuring accuracy and

completeness of transactions and preparing deposits for bank pickup or delivery as required.

Requirements

Previous experience in customer service retail or hospitality preferred.

Strong communication and interpersonal skills with the ability to interact effectively with

guests colleagues and management.

Cash handling experience and proficiency in operating POS systems and basic computer

applications.

Ability to multitask and prioritize tasks in a fastpaced environment with attention to detail

and accuracy in transaction processing.

Positive attitude enthusiasm for working with the public and a commitment to providing

excellent service to every guest.

Flexibility to work a variable schedule including evenings weekends and holidays to

accommodate the operating hours and peak times of the trampoline park.

Knowledge of basic safety and emergency procedures with a focus on ensuring the well

being of guests and staff.

Benefits

Competitive salary and benefits package 1000012000pm

Opportunities for advancement and crosstraining

Dynamic and energetic work environment

Potential for bonuses based on performance and sales targets

- Previous experience in customer service, retail, or hospitality preferred. - Strong communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and management. - Cash handling experience and proficiency in operating POS systems and basic computer applications. - Ability to multitask and prioritize tasks in a fast-paced environment, with attention to detail and accuracy in transaction processing. - Positive attitude, enthusiasm for working with the public, and a commitment to providing excellent service to every guest. - Flexibility to work a variable schedule, including evenings, weekends, and holidays, to accommodate the operating hours and peak times of the trampoline park. - Knowledge of basic safety and emergency procedures, with a focus on ensuring the well- being of guests and staff.