Call Processing Representative

Job Position: Tagalog Customer Service Call Processing Representative

Location: San Ysidro CA

Duration: 24 Weeks Contract

Pay:$24/hr$30/hr

Shift: 10:00 AM 06:00 PM

Position Summary:

• Efficiently and actively provides excellent customer service by properly greeting listening assisting closing each call in a pleasant professional and helpful manner.
• Ownership of solutions and accurately identify the needs of each of our patients
• Assist patients with scheduling appointments rescheduling or cancelling appointments and completion of preregistration items as necessary following the patient appointment scheduling guidelines.
• Demonstrates ability to multi task be flexible ensure accuracy and meet changing priorities in a fastpaced high call volume and workload environment.
• Ability to maintain composure when confronted with fastpaced and stressful situations
• Adheres to productivity and quality assurance requirements for the department with emphasis in attention to detail to avoid errors.
• Complete required training on policies and procedures including but not limited to: customer service registration of patients phone etiquette and appointment scheduling.

• High School Diploma or GED equivalent.
• Certifications/Licenses Required:
• Preferred:Relevant medical certification or licensure.
• Experience Required (Minimum level of experience):
• Required:
• 1 year of healthcare experience or
• 1 year in a call center front desk receptionist administrative assistant or a combination equal to 1 year
• Verbal and Written Skills Required to perform the Job:
• Excellent English communication skills.
• Technical Knowledge and Skills Required to Perform the Job:
• Working knowledge of Microsoft Windows OS MSOffice telephone devices and voice mail. Must have the ability to type 40WPM. Experience with Nextgen and Dentrix strongly preferred.
• Equipment Used: PC systems and peripherals multikey telephone devices centralized telephone console and other office equipment as applicable.

Brief Company Intro United Health System is a well known provider for healthcare services within United States. United Health System has always strived to be Customeroriented Compassionate Candid and Compliant. We are committed for your success. You can count on us! We believe in working as a team with persistent stress on excelled deliverance. Our underlined principle is that honest and sincere disposition pays off. In continuous quest to be the best for both our clients and our employees we work with simple strategies that produce best results.