Call Center Agent
Posted on :
15-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2147379
Responsibilities:
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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