Call Center Agent

• Providing outstanding and exceptional customer service.
• Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Maintain documentation of customer enquiries and responses for future reference.
• Completing accurate reporting and data entry
• Provide ad-hoc administration support

WHAT WE'RE LOOKING FOR

• Be a customer service “STAR”. You know how to engage and delight customers in delivering outstanding customer experience
• Bachelor's degree with English fluency, A Must.
• Preferable to have from 2 to 4 years of experience is Call center industry.
• Have outstanding communications skills. Proven experience in servicing a diverse customer base
• Have the ability to multitask in a fast-paced environment
• Display a strong sense of empathy in dealing with sensitive customer issues
• Have a willingness and ability to learn complex systems, products and processes
• Previous experience in a fast-paced call center or online environment is highly desirable
• And last but not least a team player