Business Analyst - Exchange Service Management

About us:

Stafide is the premier destination for tech talent consulting providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment we specialize in aligning elite tech talent with companies to meet their IT consulting requirements precisely. Be part of our journey as we redefine the landscape of tech recruitment.

As a Business Analyst Exchange Service Management you will:

• Lead endtoend management of Exchange Services including Exchange Online ensuring compliance with SLA and KPI reporting.
  
• Address 24x7 critical situations for any Exchange (Onprem/Online) issues maintaining service health and availability.
  
• Provide service health level operational level performance level and scalability level guidance and reviews.
  
• Serve as a technical advisor in the messaging area assisting with technology level planning related to messaging.
  
• Coordinate with Microsoft Premier support on services hotfixes patches etc.
  
• Manage new features and releases conducting impact analysis testing and issuing user advisories for new feature rollouts.
  
• Develop automation scripts perform testing and deployment and report on KPIs.
  
• Manage recipients mailboxes shared mailboxes mailbox access size mail archival and features through the M365 admin portal.
  
• Undertake Exchange Online Migration projects from Onpremises (Exchange 2010/2013/2016) using Hybrid Configuration Wizard or 3rd Party tools.
  

What You Bring to the Table:

• 24 years of experience in Exchange Service Management including handson experience with Exchange Online SLA and KPI reporting.
  
• Proficiency in managing exchange policies service health issues and critical situations 24x7.
  
• Deep understanding of email gateways centralized/decentralized mail transport EOP and MRS Proxy.
  
• Experience with Azure AD Connect Windows AD GPO Mail Transport DLP EOP eDiscovery Conditional access ATP.
  
• Skill in developing PowerShell scripts for task automation and managing SSL Certificate DAG SMTP relay agent and Patch Management.
  
• Dutch communication at C1/C2 level.
  

You should possess the ability to:

• Work effectively under pressure to manage critical situations and ensure uninterrupted exchange service.
  
• Develop and implement exchange policies conduct security and risk assessments and maintain governance standards.
  
• Collaborate with internal and external stakeholders translating complex technical requirements into actionable plans.
  
• Stay updated with the latest in Exchange Service Management and apply this knowledge to improve and secure services.
  

What we bring to the table:

• A challenging and rewarding role in Exchange Service Management within a dynamic and supportive environment.
  
• Opportunities for professional growth and development in the field of Exchange services and security.
  
• A competitive compensation package aligned with industry standards.
  
• Flexible working arrangements and a collaborative team atmosphere.
  

About us: Stafide is the premier destination for tech talent consulting, providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers, focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment, we specialize in aligning elite tech talent with companies to meet their IT consulting requirements precisely. Be part of our journey as we redefine the landscape of tech recruitment. As a Business Analyst - Exchange Service Management, you will: Lead end-to-end management of Exchange Services including Exchange Online, ensuring compliance with SLA and KPI reporting. Manage various exchange policies, monitoring, governance, security controls, and administration. Address 24x7 critical situations for any Exchange (On-prem/Online) issues, maintaining service health and availability. Provide service health level, operational level, performance level, and scalability level guidance and reviews. Serve as a technical advisor in the messaging area, assisting with technology level planning related to messaging. Coordinate with Microsoft Premier support on services, hotfixes, patches, etc. Manage new features and releases, conducting impact analysis, testing, and issuing user advisories for new feature rollouts. Develop automation scripts, perform testing and deployment, and report on KPIs. Manage recipients, mailboxes, shared mailboxes, mailbox access, size, mail archival, and features through the M365 admin portal. Handle distribution lists and security group management. Undertake Exchange Online Migration projects from On-premises (Exchange 2010/2013/2016) using Hybrid Configuration Wizard or 3rd Party tools. What You Bring to the Table: 2-4 years of experience in Exchange Service Management, including hands-on experience with Exchange Online, SLA, and KPI reporting. Proficiency in managing exchange policies, service health issues, and critical situations 24x7. Deep understanding of email gateways, centralized/decentralized mail transport, EOP, and MRS Proxy. Experience with Azure AD Connect, Windows AD GPO, Mail Transport, DLP, EOP, eDiscovery, Conditional access, ATP. Skill in developing PowerShell scripts for task automation and managing SSL Certificate, DAG, SMTP relay agent, and Patch Management. Dutch communication at C1/C2 level. You should possess the ability to: Work effectively under pressure to manage critical situations and ensure uninterrupted exchange service. Develop and implement exchange policies, conduct security and risk assessments, and maintain governance standards. Collaborate with internal and external stakeholders, translating complex technical requirements into actionable plans. Stay updated with the latest in Exchange Service Management and apply this knowledge to improve and secure services. What we bring to the table: A challenging and rewarding role in Exchange Service Management within a dynamic and supportive environment. Opportunities for professional growth and development in the field of Exchange services and security. A competitive compensation package aligned with industry standards. Flexible working arrangements and a collaborative team atmosphere in our Amsterdam location.