Business Analyst - Applications Development Agile Microsoft

Primary Job Duties and Tasks

• Work with the project manager and development team to support, maintain, and enhance two software systems.
• Manage the scope of the BA role based on overall scheduling across both systems simultaneously.
• Adapt to changes in daily work plans based on customer support needs.
• Retain detail orientation in a fast-paced environment.
• Lead requirements elicitation, analysis, and documentation for system enhancements, as well as minor updates and change requests.
• Serve as the primary liaison between internal and external users and technical resources to translate business needs into technical requirements.
• Develop meeting summaries, requirements documentation, screen designs, and other SDLC artifacts within required timeframes.
• Lead manual testing efforts for each release in dev and beta environments.
• Develop and maintain test plans and scripts for manual testing.
• Create TFS requirements work items for enhancements, change requests, and bugs; document work in TFS.
• Coordinate with the functional owner and developers to research anomalies, identify root cause, and troubleshoot through resolution.
• Capture and document metrics in support of the user acceptance testing and recommend improvements.
• Assess current testing processes; recommend and implement process improvements, including automation where practical.
• Provide estimates for testing and requirements analysis.
• Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed.
• Comply with the Division of IT Information Systems Development Methodology (ISDM) standards and formats on all work products.
• Assist in the completion of status reporting and escalation of issues to management.
• Participate as directed in activities under the direction of an IT Project Sponsorship, including the respective IT Team Lead and stakeholders; perform duties delegated by the Project Manager.

Specific Knowledge, Skills and Abilities (KSAs)

• Proficient with Microsoft Visio, Microsoft Project, SharePoint, the Microsoft 365 Office Suite, and familiar with projectmanagement software development tools;
• Ability to work independently as well as in teams in order to meet deadlines;
• Ability to plan, organize, and coordinate multiple projects and work assignments;
• Knowledge of basic management principles and practices, methods of data collection and analysis;
• Ability to organize data into logical format for presentation in reports, documents, and other written materials;
• Ability to conduct fact finding research, to work independently, plan, organize, and coordinate work assignments;
• Proven communication skills, both written and oral, with technical and non-technical staff, and all levels of management;
• Proficiency in project management principles, methods, techniques and tools for the effective management of projects from initiation through project closure;
• Must possess the ability to establish and maintain effective working relationships with others;
• Goal oriented action focused, pragmatic and self-disciplined;
• Strong analytical, problem-solving skills;
• Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, mapping of business processes, use cases, task and workflow analysis;
• Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document work flow, and other activities relating to the continuous improvement of processes;
• The contractor will administer and coordinate compliance with IT Information Systems Development Methodology (ISDM) documentation;

General Knowledge, Skills and Abilities (KSAs)

The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the following areas:

• Communication: The ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with peers, clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem. Always courteous and professional.
• Decision Making: Makes sound, well-informed, and objective decisions. Asks questions and escalates to manager if unsure on how to proceed.
• Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
• Leadership: Motivates, encourages, and challenges others. Ability to adapt to leadership styles in a variety of situations.
• Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.

Education and Certifications

Education: Bachelor's or master's degree in Computer Science, Information Systems, or another related field. Or equivalent work experience. (Required)

Certifications: Not Required.