Biomedical Software Implementer

Job Description

• Front line implementer to our clients by phone, email, and web conferencing.
• Troubleshooting solutions to questions that arise in a timely manner.
• Becoming an expert in our software and staying on top of new and changing features.
• Working with the team to identify and solve potential product issues.
• Ensuring customer satisfaction with our service.
• Training customers on how to use the software.
• Informing management of recurring problems or Clients at risk.
• Offering suggestions to customers on how to implement the software in their practice.
• Respond to database-related queries and issues in a timely fashion.
• Monitor database activities on a daily basis to ensure the reliability and security of databases. Skills

Job Requirements

• BS or advanced degree in Computer Science, Biomedical Engineering or equivalent subject matter
• Experience in any area of Medical Imaging Research including Image Processing, Computer Graphics, Visualization.
• Solid programming experience within C++.
• Strong in trouble-shooting skills, and capable of reviewing source code and developing functional unit tests against it
• Must be detail-oriented, organized, and able to multi-task
• Have a passion for software quality and is a champion for the end-user
• Very strong communication skills and a collaborative approach