Employer Active
- USA
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job: Bilingual Inbound Call Center Rep
Location: INDIANAPOLIS IN 46204
Duration: Long Term
OVERVIEW
Answer incoming 800 helpline calls transfer calls to volunteers when available data entry of client contacts and other clerical functions such as mailings and inventory.
DUTIES
DIFFICULTY OF WORK
Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY
Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records files forms reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS
Personal work relationships are with immediate office staff Office Supervisor the public department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
Bilingual fluent Spanish Speaking required.
Required:
Good Communication Skills
Required
2
Years
Strong Data Entry Experience.
Required
2
Years
High School Diploma or GED
Required
Additional education or experience preferred
Nice to have
Call center experience
Full Time