Bilingual Front Desk Receptionist
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Job Description
• Ensure high quality customer service.
• Ensure a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with NVI protocol.
• Process and understand managed care plans.
• Obtain and document information from the insurance company as needed.
• Schedule and confirm appointments, follow-up visits and classes.
• File all patient records daily and pull patient files for the next day s appointments.
• Check on status and notify customers when orders are in or of any delays.
• Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs.
• Keep reception area tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures).
Employment Type
Full Time
