B2B Operations Analyst

Castore exists for one single reason to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of massmarket brands and the vision is for Castore to be a premium alternative to these the natural brand of choice for discerning athletes who demand the very best.

The Role

An exciting new role has become available for a B2B Operations Analyst to join our growing team to assist in the process of delivering our growing partnerships business to our Motorsports partners globally through our B2B platform.

Through our partnership profile and exciting growing mainline the demand for Castore is seeing us partner with new sports teams and clubs each season globally. As an B2B Operations Analyst you will be working collaboratively alongside associates to service and maintain relationships for Castores continued growing group of partnerships accounts. You will manage and own the end to end process from the moment the sales order is received until orders are delivered to customer driving operational excellence and ensuring orders are delivered OTIF.

Responsibilities

Managing the fulfilment process for orders taken through our B2B platform. Processing them through from site > Warehouse > Courier > Customs > Customer.

Managing incoming customer enquires specific to the B2B order fulfilment sand delivery process.

Full end to end operational management for our growing number of accounts details of which would be shared in your first week in the role. Driving operational excellence and providing the highest level of service and orderbook management for those teams.

Following the partnership departments critical path and seasonal order deadlines and working collaboratively with the partnerships account managers and partnership operations associates to ensure custom pricing trade terms quantities requested drop dates customer PO numbers are all aligned so our Merchandising department can place Vendor POs on time.

Efficiently collating all sales order data into a consistent report format and working alongside the Partnership Ops Manager to present data to internal teams.

Working collaboratively with the Partnership Ops Manager Partnership Ops associates and partnership managers to met deadlines hit targets and keep the customers happy

Organising and taking ownership of open orderbook reconcile meetings with the relevant Operations team & DC Operations teams providing forecasts on a weekly basis that encapsulate the requirements based on customers required drop dates vs inbound movement allowing our DCs to maximise their resource and capacity depending on volume driven.

Regularly collaborate with Partnership Operations Manager and wider finance teams to ensure SOs that have been shipped and invoiced are fulfilled accurately within our system and assist in any discrepancies/queries if required.

Skills & Qualities

Essential Knowledge and Experience:

Experience of working in a similar role where the delivery of goods has been central to your responsibilities alongside experience working with 3rd party handlers.

Experience working with excel to an intermediate level.

Ability to work crossfunctionally liaising with peer groups across the business and adapting to evolution and change of process.

Comfortable in a fastpaced and everchanging business environment.

Excellent planning and organisation skills.

Flexible approach and willingness to further learn & adapt in a fast pace growing business.

Experience working with internal business management software (E.g: SAP/Oracle Net Suite/Microsoft Navision)

Personal Qualities:

Ambitious and passionate towards a role that has huge scope for expansion & development.

Excellent attention to detail & a natural problem solver. Ability to take initiative and can be trusted to take matters into their own hands.

Excellent computer literacy (Microsoft suite) Excel Word Outlook.

Excellent interpersonal skills.

Organisation planning able to juggle multiple projects at once.

Be a team player.

Share in our ambitious outlook.

Have a Better Never Stops Attitude.

What We Offer

• Competitive salary
• Bonus scheme
• 25 days annual leave (plus bank holidays)
• Modern city centre offices in Manchester
• An opportunity to work with global sporting partners
• Office breakout space with pool tables dart board and TVs
• A chance to build a career with a fast paced high growth brand
• Employee assistance programme
• Generous staff discount