Associate - Quality ....
Associate - Quality and Operations
Posted on :
16-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2632813
In addition the team is responsible for the day to day and strategic operations of the wider Risk & Quality function, including budgeting, people matters, planning, team working and projects.
Engagement Compliance Reviews (ECRs) - Reviewer
- Carry out reviews in line with provided guidance and standards
- Identify gaps in information available and complete assessment checklist
- Support the ECRs Lead with tracking and reporting on status and progress of reviews
- Interact with client-facing teams or ECR facilitators to obtain clarifications and/or additional documentation as part of the review process and resolve gaps/queries
- Provide feedback and support with identifying areas for improvement in the current ECR process, particularly digital enhancements
- Support the reporting to various audiences as required, including the preparation of dashboards and reports
- Support the preparation or updating of guidance, training materials and broader communications on ECRs for internal and line of service staff
- Salesforce system - Support
- The primary focus of this role is support the Salesforce team with maintaining the Salesforce risk module
- Review and resolve issues arising in the business and liaising with the global teams on an as needed basis
- Test potential system updates for any defects
- Assist with the preparation of training for other Salesforce users in the business
- Assist the Salesforce team with the implementation of the KYC module to support the Salesforce implementation
- Other digital transformation initiatives - Support
- Support the Project Lead in transforming the Engagement Quality Review (EQR) process including the automation of certain processes and integration with other systems. The Quality & Operations team carries out EQRs on a regular basis throughout the year for the Advisory LoS to assess the quality of service delivery
- Set up and manage a small-scale PMO to firstly identify, and then coordinate and monitor, all digital transformation and/or digital improvement initiatives being planned or undertaken across the whole R&Q team
- Support the Quality & Operations team in other initiatives planned for FY24 and going forward
- Internal Process - Quality & Operations
- Be involved in various R&Q activities and new initiatives
- Identify areas of potential improvements in various R&Q policies and processes
- Participate in various ad hoc projects assigned by the CRO
- Financial
- Adhere to the Quality & Operations budget
- Learning & Growth
- Adhere to policies and procedures
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
- Be proactive in oneself’s Digital upskilling
- Education
- A professional or academic qualification (degree level or equivalent), or relevant and practical experience.
- Language
- Fluency in English required, proficiency in Arabic is advantageous
- Overall Experience
- 1.5+ years of relevant experience
- Specific Experience
- Experience in the Professional Services industry in a top tier Big 4 firm preferred
- Risk compliance or broader risk management experience
- Use of data analytics and data visualisation tools such as Power BI
- Some knowledge of CRM systems e.g Salesforce is preferred
- Knowledge and Skills
- Strong analytical skills
- Problem solving skills
- Risk averse/risk management skills
- Process oriented
- Organization skills
- Thoroughness and eye for detail
- Time management skills and proactivity
- Strong verbal and written communication skills
- Ethical conduct
- A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.
Employment Type
Full Time
Department / Functional Area
Key Skills
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