Application Support ....
Application Support Officer
Posted on :
11-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2520699
- Analyze and diagnose technical & functional issues in supported applications with full ownership and accountability
- Handle raised tickets related to supported applications maintaining the agreed OLA / SLA and ensuring resolution with colleagues
- Collaborates with team members to document incident resolution in the shared knowledge base
- Report major incidents within the agreed OLA to the incident management team when required.
Requirements
- 0-2 years experience in IT
- Bachelor's degree in Computer Science or similar
- Very good command of written and spoken the English language
- Good analytical skills & problem-solving skills
- Good understanding of Windows server & UNIX-based OS
- Good understanding of application tier architecture
- Good communication skills able to deliver complex technical information in a clear simple manner
- Good knowledge of SQL and database management (oracle,db2, etc..)
Employment Type
Full Time
Department / Functional Area
Software Development / Application Development (IT Software)
Key Skills
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