Employer Active
Debug analyze and resolve technical issues in applications promptly and effectively.
Provide first and secondlevel support to endusers and internal teams ensuring timely and accurate issue resolution.
Collaborate with development teams to identify and address root causes of issues implementing permanent solutions to prevent recurrence.
Monitor application performance and proactively identify potential issues taking preventive measures.
Manage and prioritize support tickets ensuring SLA compliance and excellent customer satisfaction.
Document support processes procedures and issue resolutions for knowledge sharing and continuous improvement.
Communicate effectively with both technical and nontechnical stakeholders to convey complex technical information in a clear and concise manner.
Bachelors degree in Computer Science Information Technology or a related field.
2 years of experience in application support or a similar role.
Strong analytical and problemsolving skills with a keen attention to detail.
Proficient in debugging and troubleshooting software applications.
Knowledge of programming languages (e.g. C# Javascript) and understanding of software development processes.
Familiarity with relational databases and SQL.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fastpaced environment.
Customerfocused mindset with a commitment to delivering highquality support.
Preferred Skills:
Experience with ticketing systems and support tools.
Familiarity with version control systems (e.g. Git).
Understanding of web technologies and protocols.
Knowledge of ITIL principles.
Full Time