Application Support Engineer

• Debug analyze and resolve technical issues in applications promptly and effectively.
  

• Provide first and secondlevel support to endusers and internal teams ensuring timely and accurate issue resolution.
  

• Collaborate with development teams to identify and address root causes of issues implementing permanent solutions to prevent recurrence.
  

• Monitor application performance and proactively identify potential issues taking preventive measures.
  

• Manage and prioritize support tickets ensuring SLA compliance and excellent customer satisfaction.
  

• Document support processes procedures and issue resolutions for knowledge sharing and continuous improvement.
  

• Communicate effectively with both technical and nontechnical stakeholders to convey complex technical information in a clear and concise manner.
  

Requirements

• Bachelors degree in Computer Science Information Technology or a related field.
  

• 2 years of experience in application support or a similar role.
  

• Strong analytical and problemsolving skills with a keen attention to detail.
  

• Proficient in debugging and troubleshooting software applications.
  

• Knowledge of programming languages (e.g. C# Javascript) and understanding of software development processes.
  

• Familiarity with relational databases and SQL.
  

• Excellent communication and interpersonal skills.
  

• Ability to work independently and collaboratively in a fastpaced environment.
  

• Customerfocused mindset with a commitment to delivering highquality support.
  

Preferred Skills:

• Experience with ticketing systems and support tools.
  

• Familiarity with version control systems (e.g. Git).
  

• Understanding of web technologies and protocols.
  

• Knowledge of ITIL principles.