Analyst Service Level Supplier Mgmt Leader
Posted on :
12-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2522219
- Own the relationship with assigned suppliers and support the Purchasing department with sourcing and contracting activities.
- Identify and promote opportunities to continuously improve contractual relationships and to ensure the execution of and participate in the contractual and operational reviews of the SITA governance model.
- Perform gap analysis through suppliers' performance benchmarking and competitive analyses to continuously improve operational and process performance.
- Implement processes to collect business metrics for analyses and gather performance data requirements against agreed supplier service levels.
- Prepare and distribute reports to internal and external stakeholders, manage and analyze internal and external feedback surveys to highlight trends areas of strength and weaknesses, ensure that this is given adequate visibility in SITA.
- Provide statistical performance analyses either cross-sectional or time series and act as corporate point of contact to support the SITA territory teams in their management of 3rd party suppliers to set the rules and framework for supplier management.
- Drive service level improvements and monitor supplier performance trends in all operational areas in coordination with operational owners and define agree and implement continual service improvement plans with suppliers and SITA stakeholders to positively influence and improve the internal and external customer experience.
- Ensure continual supplier engagement review identifying and driving opportunities to increase value and save cost.
- Contribute to the design of standard customer SLAs for new services and create relevant customer SLA templates and design guides.
- Monitor incident resolution progress and chase up resolver groups for updates and resolution as per the defined product or customer SLA.
Employment Type
Full Time
Department / Functional Area
Key Skills
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