Agent-Front Desk-Lead

• Job Category: Rooms & Guest Services Operations
• Location: Luohe Henan China
• Schedule: FullTime
• Located Remotely: No
• Relocation: No
• Position Type: NonManagement

Position Summary:

• Assist staff with expediting problem payments (e.g. credit card processing issues).
• Follow up with guests regarding satisfaction with guestrelated issues.
• Process all guest checkins confirm reservations assign rooms issue and activate room keys.
• Process all payment types: room charges cash checks debit or credit.
• Anticipate soldout situations and arrange alternative accommodations when necessary.
• Process all checkouts resolving any late or disputed charges.
• Answer record and process all guest calls messages requests questions or concerns.
• Coordinate with Housekeeping to track room readiness for checkin.
• Run daily reports identify special requests and ensure report accuracy.
• Cash guests personal checks and travelers checks.
• Review shift logs/daily memo books and document pertinent information.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.

Additional Responsibilities:

• Assist management in training motivating and coaching employees.
• Report accidents injuries and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Anticipate and address guests service needs.
• Communicate clearly and professionally.
• Develop and maintain positive working relationships.
• Ensure adherence to quality expectations and standards.
• Stand sit or walk for an extended period.
• Move lift carry push pull objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Remote Work :

No