Account Coordinator Supervisor

Onsite: Training onsite daily; would move to hybrid model once training is complete.

Client is the world's largest insurance brokerage, and we strive to offer our clients innovative solutions to manage risk more effectively. With more than 30,000 employees worldwide and operations in more than 130 countries, we are looking for talented professionals who want to make a difference and develop skills for success in a fast-changing environment.

We are seeking Operations Supervisors to join us as we scale up our growing Account Coordination department based in our Austin office. This opportunity will open the doors to a career with one of the leading global insurance brokerage and risk management firms during an exciting time of expansion and transformation.

What can you expect?

You will supervise a highly skilled team of up to 10 Account Coordinators who support our client-facing colleagues with renewal coordination and document creation

You will build relationships with Marsh colleagues from multiple remote offices and drive continuous improvement for the department as well as the company

You will work closely with the Account Coordinator Manager and be responsible for communicating feedback within your team and supported offices, identifying trends, evaluating/resolving any escalated service issues, and playing a key role in the growth of the department

You will attend a robust training program of classroom, side-by-side, and on-the-job training; we will provide the required insurance knowledge to be successful while learning our systems

We will count on you to:

Supervise a team of up to 10 Account Coordinators to ensure the consistency, quality, and accuracy of work being completed

Collaborate directly with remote members of our client support team to provide excellent client service

Manage a small group of clients to remain current

Continuously identify areas for process improvement to increase efficiencies as well as participate, monitor and/or oversee the initiatives

Manage and lead team members on a day-to-day basis to ensure service levels are met, measure and analyze team productivity, and manage and prioritize the team's workload to ensure high-quality outcomes

Coach team members to develop them into effective, successful high performers

Lead and/or participate in stakeholder engagement sessions and work in partnership with client teams to improve the client experience

Maintain adequate staffing and build talent bench strength

Actively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fully integrated into production

Remain current by understanding and following all Marsh compliance, professional, and transparency standards

What you need to have:

Strong communication skills - you will speak to leaders and collaborate with client teams who are remote, so effective verbal and written communication is key

Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines

Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook

Managerial aptitude - desire to coach, mentor, and develop the team you are supervising

Ability to work and adjust in a fast-paced and dynamic environment as needed in order to support the needs of the business

What makes you stand out:

5+ years of total work experience, with 3+ years in insurance or financial services

3 years' prior lead/supervisory experience preferred

Bachelor's Degree

Experience in Commercial Lines Insurance

Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done

Skills : ,Commercial Lines Insurance,Account Coordination,Insurance brokerage,financial services