Regional Grid Quality Officer

Position Title: Regional Grid Quality Officer

Function: Quality Assurance

Key Stakeholders:

Internal: Production Officer Stores Officer CP officers

External: Sales

Educational Qualification: Graduate in Food Technology/ Msc. Chemistry

Desired Competencies:

Familiarity with the tools concepts and methodologies of quality management.

Basic knowledge of applicable software to infer statistical data. Negotiation skills. Customer Orientation.

Key Responsibilities:

Quality & Food Safety Execution

• Ensure on-line product quality monitoring & immediate action taken through production officers & CP management to address any non-conformity
• Ensure testing of finished goods as per standard sampling & test method with correct documentation. Participate in product quality exercise regularly.
• Periodic verification of process records incoming quality check records ingredient shelf-life records in-process quality check records
• Regular verification of correct functioning of critical process equipments like weighing balances metal detectors sifters dividers moulders oven slicers and coders
• Ensure basic hygiene food safety & GMP requirements are complied with in manufacturing.
• Ensure critical to food safety processes are being complied with at any point in time during manufacturing. This would include metal detector pest control conveyor.
• Conduct training sessions for workers to create awareness on quality standards GMP food safety & hygiene
• Regular audit of systems processes & lab to verify compliance to quality & food safety standards
• Immediate & suitable action against issues related to process/system/norm non-adherence equipment malfunctioning quality monitoring food safety & hygiene to prevent the outcome affecting consumers & brand value.

Statutory and Regulatory Compliance

• Ensure wrappers are checked for presence of correct addresses MRP veg logo mandatory declarations & necessary documentation maintained
• Ensure sufficient samples are checked for weight at every stage of production
• Ensure immediate action in process to correct the non-adherence before continuing
• Verification of compliance to pack weights by random sampling on regular basis
• Ensure no lots detected with underweight packs are released without 100% checking & sorting
• Ensure functioning of coder with legible printing on each & every pack across SKUs
• Ensure systems are followed during change in date shift supervisors name with necessary documentation
• Verification of compliance to coding by random sampling on regular basis
• Ensure all weighing balances & dead weights are calibrated as per schedule & not in use without necessary certification
  

Consumer Complaints

• Share each & every complaint as & when they are received with CP management & concerned supervisors operators & shop floor workers
• Identify probable causes of the complaint irrespective of sample availability in consultation with CP management supervisors operators & workers
• Assist in designing corrective & preventive measures along with the team & implement the same with immediate effect
• Evaluate the effectiveness of action through regular evaluation of process & product & trend of complaint of similar nature in subsequent months.
• Analyze all complaints registered in terms of category SKU extent trend etc. & share with CP management on regular basis to demonstrate status of improvement & drawing up further action plan

Benchmarking

• Visit to retail outlets & distribution points weekly once for understanding customer & consumer quality concerns
• Evaluate competition products in terms of grammage packaging product quality features etc.
• Identify improvement opportunities & share action plans with operation & quality for improvements
• Measure effectiveness of improvement through market evaluation & customer feedback
  

Process Improvement Initiatives

• Identify and prioritize improvement opportunities in areas like system process cost time in consultation with operations & quality & apply project based approach towards improvement
• Periodically review improvement in the overall quality of processes and systems at the factory
• Management information System
• Send periodic summary report on factory quality performance to quality manager
• Communicate critical to quality & food safety concerns to quality manager & all other concerned as soon as they are observed

Additional Role for GRID Quality Officer

• Shall be mobile for cp audit across West region (Maharashtra Gujarat MP Chhattisgarh and Goa).
• Should be capable for vendor audits new depot audits and new Location audits.
• Should also be capable for varication of transit damage stocks and generating report for Insurance surveyors.
• Hands on experience of SAP Presentation skills and good communication skills.