Transaction Quality Team Leader – Insurance

Randstad India

Job Location:

Coimbatore - India

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Role Overview:

The Transaction Quality Management Team Leader is responsible for driving quality
governance transaction accuracy and compliance across US Life & Annuity
backoffice operations under the TPA delivery model. The role ensures adherence to
clientdefined quality standards regulatory requirements and Quality
Management System (QMS) expectations.

The Team Leader leads a group of Quality Analysts performs secondary reviews
drives root cause analysis and partners with Operations to ensure defect prevention
service stabilization and continuous improvement.

Educational & Experience Requirements:

Fulltime graduation in any discipline (mandatory)
MBA or qualityrelated certification (preferred)
6 10 years overall experience with 4 6 years in US Life & Annuity domain
Minimum 1 2 years in a Quality Lead / Team Leader role
Strong handson experience in transactional quality audits
Certified Lean and Six Sigma Green Belt/ Trained Black Belt

Domain Knowledge & Functional Expertise:

Mandatory experience in US Life & Annuity backoffice transaction processing
including:

Policy Administration transactions.
Money In / Money Out.
Disbursements.
Claims & Retirement servicing.

Key Responsibilities:

Transaction Quality Oversight:

Lead daytoday quality activities for assigned processes/LOBs.
Conduct secondary audits and validations of transaction quality reviews.

Ensure adherence to:
o Client Quality Guidelines
o SOPs / Playbooks.
o Regulatory and compliance requirements.

Quality Governance & Reporting:

Own quality MIS dashboards scorecards and trend analysis.
Publish daily weekly and monthly quality reports to Operations and Leadership.
Track quality KPIs defect leakage rework rates and error categorization.

Success Measures:

The Team Leaders success is measured by:

Sustained quality scores and reduced defect leakage.
Reduction in repeat errors and rework percentages.
Improved process compliance and audit outcomes.
Effective coaching and performance improvement within Quality team.
Positive feedback from Operations and client stakeholders.
Improve Gain/Loss errors to avoid penalties.
Improve 7 day regulatory violations.

Role Overview: The Transaction Quality Management Team Leader is responsible for driving quality governance transaction accuracy and compliance across US Life & Annuity backoffice operations under the TPA delivery model. The role ensures adherence to clientdefined quality standards regulatory req...