Executive Assistant I (Patient Relations Unit) [Queen Mary Hospital]

Hospital Authority

Job Location:

Hong Kong - Hong Kong

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Application Deadline: 31 May 2026
Date of Issue: 18 May 2026

Position:	Executive Assistant I
Rank:	Executive Assistant I
Cluster / Hospital / Department:	Hong Kong Island Cluster / Queen Mary Hospital / Patient Relations Unit Quality & Safety
Salary:	HK$24191 HK$28623 per month
	Up to 5% of total basic salary as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:
1.	Provide secretarial support to Senior Manager of Patient Relations Unit.
2.	Assist in the handling of public enquiries feedback and complaints.
3.	Drafting of written replies under guidance of officers.
4.	Liaise coordinate and organize training programs meetings and activities of the department.
5.	Carry out general clerical duties that include filing data entry simple statistics record keeping procurement and minutes taking.
6.	Assist in preparation of management reports and data analysis.
7.	Assist in patient engagement activities and surveys.
8.	Assist in quality and safety activities of the department.
9.	Perform other related duties as assigned by supervisors.

Entry Requirements:
1.	University Graduates with working experience; OR
2.	Has obtained a diploma in a specialized function with relevant working experience and completed F.5/ S.5 with:
	(a)	5 subjects passed in HKCEE including English Language (Syllabus B) and Chinese Language or equivalent; OR
	(b)	5 subjects in HKDSE attaining the level specified below:
		Level 2 in English Language and Chinese Language and Level 2 in New Senior Secondary subjects/ Attained in Applied Learning subjects (subject to a maximum of 2 subjects under this category)/ Grade E in Other Language subjects or equivalent.

Preferable Attributes / Exposure:
1.	3 years post-qualification experience in office administration.
2.	Experience in healthcare setting or organizations of similar scale to HA.
3.	Exposure in complaint management.
4.	High proficiency in computer applications such as MS Word Excel PowerPoint and Chinese word processing Adobe and Photoshop.
5.	Good command of both written and spoken English and Chinese.
6.	Good communication and interpersonal skills.
7.	Responsible self-motivated outgoing and able to work independently.

Remarks

Please refer to for Notes to Applicants.
Appointment will be for a period up to 8 Dec 2027 (time-limited).

Please submit your application on-line on or before 31 May 2026.

For enquiries please telephone.

Required Experience:

Application Deadline: 31 May 2026Date of Issue: 18 May 2026Position:Executive Assistant IRank:Executive Assistant ICluster / Hospital / Department:Hong Kong Island Cluster / Queen Mary Hospital / Patient Relations Unit Quality & SafetySalary:HK$24191 HK$28623 per monthUp to 5% of total basic salary...

Application Deadline: 31 May 2026
Date of Issue: 18 May 2026

Position:	Executive Assistant I
Rank:	Executive Assistant I
Cluster / Hospital / Department:	Hong Kong Island Cluster / Queen Mary Hospital / Patient Relations Unit Quality & Safety
Salary:	HK$24191 HK$28623 per month
	Up to 5% of total basic salary as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:
1.	Provide secretarial support to Senior Manager of Patient Relations Unit.
2.	Assist in the handling of public enquiries feedback and complaints.
3.	Drafting of written replies under guidance of officers.
4.	Liaise coordinate and organize training programs meetings and activities of the department.
5.	Carry out general clerical duties that include filing data entry simple statistics record keeping procurement and minutes taking.
6.	Assist in preparation of management reports and data analysis.
7.	Assist in patient engagement activities and surveys.
8.	Assist in quality and safety activities of the department.
9.	Perform other related duties as assigned by supervisors.

Entry Requirements:
1.	University Graduates with working experience; OR
2.	Has obtained a diploma in a specialized function with relevant working experience and completed F.5/ S.5 with:
	(a)	5 subjects passed in HKCEE including English Language (Syllabus B) and Chinese Language or equivalent; OR
	(b)	5 subjects in HKDSE attaining the level specified below:
		Level 2 in English Language and Chinese Language and Level 2 in New Senior Secondary subjects/ Attained in Applied Learning subjects (subject to a maximum of 2 subjects under this category)/ Grade E in Other Language subjects or equivalent.

Preferable Attributes / Exposure:
1.	3 years post-qualification experience in office administration.
2.	Experience in healthcare setting or organizations of similar scale to HA.
3.	Exposure in complaint management.
4.	High proficiency in computer applications such as MS Word Excel PowerPoint and Chinese word processing Adobe and Photoshop.
5.	Good command of both written and spoken English and Chinese.
6.	Good communication and interpersonal skills.
7.	Responsible self-motivated outgoing and able to work independently.