Front Office Employee

We are looking for a positive proactive and enthusiastic Front Office Employee to join our reception team. Together with your colleagues you ensure that our guests feel at home from the moment they arrive until the moment they leave.

As a Front Office Agent you are the first point of contact for our guests and ensure a friendly and efficient check-in and check-out. You welcome guests verify reservations create room keys and process payments. You also assist guests with specific requests or questions both in person and over the phone.

In addition you play an important role in informing guests about the ALL Accor Live Limitless loyalty program and challenge yourself to sign up every guest. You have the skills to turn any issue into a positive experience.

Qualifications :

Who are you

We are looking for someone who is curious social and flexible. Someone who stays calm and keeps an overview while also paying attention to addition to your enthusiasm and service mindset you meet the following requirements:

• You enjoy positively surprising guests and making them feel welcome
• MBO (secondary vocational education) level of thinking and working
• Experience in a similar role is a plus
• Youre flexible and dont mind working in rotating shifts
• Youre a true team player but also able to work independently
• You have a strong sense of responsibility and a good sense of humor
• Youre fluent in both Dutch and English
• Experience with Opera is a big advantage

Additional Information :

What do we offer you

• A salary according to the Dutch hospitality collective labor agreement (CAO) (scale V)
• An attractive bonus scheme where you can earn up to 7.5% of your annual salary based on targets
• A complimentary overnight stay for you and a 1 to experience the hotel through the eyes of a guest
• After your probation period youll receive an ALLHeartists card for discounted hotel stays car rental and much more
• Travel allowance according to the Novotel travel policy (starting from 5 km distance)
• Personal development we will support your growth and learning journey
• Free use of our fitness facilities
• FiscFree employee benefits
• 24/7 access to mental health and well-being support through Open Up

Are you excited and ready to strengthen our team Apply now through the website!

Do you have any questions Feel free to call us at 31 (0)or send an email to Tessa Westerborg via

We hope to welcome you to our hotel soon!

Remote Work :

No

Employment Type :

Full-time