Manager

The Retail Vertical Customer Success team partners with Koreas leading retailers to deliver data-driven insights based on NielsenIQ retail measurement and panel data enabling clients to make informed commercial decisions and drive sustainable growth.

As a Manager Retail Vertical Customer Success you will own day-to-day client deliverables translate complex retail data into clear insights and work closely with cross-functional teams to ensure high-quality timely outputs. This role is ideal for individuals with strong analytical foundations who enjoy client-facing work and have a deep interest in Koreas retail landscape.

RESPONSIBILITIES

• Conduct retail and category-level analysis using NielsenIQ data to address key client business questions.
• Translate data findings into clear actionable insights through charts reports and client-ready presentations.
• Own the delivery of high-quality recurring and ad-hoc outputs including decks (PPT) and dashboards.
• Act as a key point of contact for client requests ensuring accuracy clarity and timely delivery.
• Develop a strong understanding of client business objectives and support Customer Success leads in driving value.
• Ensure consistent client satisfaction by maintaining high standards of analytical rigor and storytelling.
• Identify and troubleshoot data quality or delivery issues in collaboration with internal Operations and Product teams.
• Continuously build expertise in NielsenIQ tools data systems and retail measurement methodologies.
• Collaborate closely with Analytics Product Operations and the broader Retail Vertical Customer Success team to ensure seamless project execution.
• Contribute to internal knowledge sharing best practices and process improvements across the team.

Qualifications :

• Bachelors degree or equivalent experience.
• 5 years of experience in data analysis research retail consulting or client-facing analytics roles.
• Strong proficiency in Excel and PowerPoint; experience with BI tools or Python is a plus.
• Solid analytical and problem-solving skills with a data-driven mindset.
• Clear and confident communication skills with the ability to explain data-driven insights to non-technical audiences.
• Experience in or strong exposure to retail FMCG category analysis or market research.
• Prior experience working in client-facing customer success or stakeholder management roles is highly preferred.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time