Solutions Architect Enterprise Service Management (Energy Sector)

Gday!

We are ServiceRocket a global tech-enabled services company headquartered in Palo Alto California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting weve got your back.

Why is ServiceRocket the place for you

- A 20 year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- Our culture rocks! Youll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.

- Were recognized for our innovation impact and outstanding customer support even earning the Atlassian Partner of the Year for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

The Opportunity

Most Atlassian consultants spend their careers solving the same problems for the same kinds of customers. This role is different.

ServiceRocket is expanding into complex regulated industries - including energy utilities and critical infrastructure. These customers dont just need someone who knows Jira. They need someone who can walk into a room with both an OT cybersecurity lead and a VP of IT earn the trust of both and design a solution that works within constraints that most consultants have never encountered: air-gapped networks IEC 62443 compliance OT/IT separation mandates and asset management systems built for industrial control environments.

If you have that background or the foundation to build it fast this is a rare chance to do work that matters and to help ServiceRocket build the intellectual property and reference architecture that defines how the industry approaches these problems.

The Role

What Youll Do

Strategic Customer Partnership

• Build and maintain trusted advisor relationships with technical and executive stakeholders including C-suite and operational leadership teams.
• Lead strategic roadmap conversations that connect customer business objectives to Atlassian capabilities and measurable outcomes.
• Map corporate initiatives to KPIs articulating how the Atlassian System of Work drives business value.
• Identify and develop new opportunities within existing accounts contributing to account planning and growth.
• Participate in strategic sales conversations and proposal presentations.
• Navigate multi-stakeholder environments - including OT IT cybersecurity and compliance teams - understanding the distinct cultures concerns and regulatory requirements of each.

Architecture & Governance

• Define system architecture and provide oversight for enterprise-scale implementations across the customer roadmap.
• Design robust integrations between Atlassian and enterprise systems using ServiceRocket Atlassian and partner technologies.
• Guide customers through complex architectural decisions with a focus on long-term value and adoption success.
• Advise on change management strategies required to embed new technologies and redesigned processes.
• Collaborate with product and engineering teams to prototype innovations and custom solutions.
• Design secure integration patterns for network-restricted environments including air-gapped DMZ and outbound-only architectures common in regulated industries.
• Architect CMDB and asset management solutions using JSM Assets and Data Manager including approaches for environments where direct API connectivity is not available.
• Advise on OT/IT separation architectures aligned to the Purdue/ISA-95 model to ensure Atlassian solutions comply with industrial cybersecurity standards.

Domain Specialization & Thought Leadership

• Lead the creation of reusable strategic assets frameworks reference architectures best practice guides that raise the teams capability floor.
• Contribute to ServiceRocket IP through webinars demonstrations and content incorporating AI analytics and System of Work thinking.
• Build your personal brand through the Atlassian Community conferences and publishing.
• Develop replicable compliance frameworks for regulated sectors (Energy Resources Utilities) that can accelerate future engagements with similar OT/IT separation and regulatory requirements.

What Youll Bring

Experience

• 8 years in technical consulting or solutions architecture (or 5 years with a Masters degree).
• Proven track record guiding customers through significant technology and process change including change management strategy.
• Experience mentoring other consultants or architects.
• Experience working with Operational Technology teams or in critical infrastructure environments (energy utilities oil & gas mining or manufacturing) is highly desirable.
• Familiarity with industrial cybersecurity frameworks IEC 62443 NERC CIP or Purdue/ISA-95 or the demonstrated ability to build that knowledge quickly.
• Experience delivering in network-restricted or air-gapped environments where standard connectivity cannot be assumed.

Deep Expertise in One or More of:

• Enterprise Service Management Jira Service Management ITIL
• Asset Management & CMDB JSM Assets JSM Data Manager asset schema design CMDB best practices
• Enterprise Strategy & Planning Jira Align Focus Advanced Roadmaps
• World-Class Software Development Jira Software Bitbucket CI/CD DevOps Scaled Agile
• Cloud Migration Atlassian Cloud JCMA CCMA Teamwork Foundation

Certifications

• Relevant certifications in Enterprise Architecture ITIL Expert SAFe DevOps or Prosci Change Management.
• Multiple Atlassian Certifications (ACP Atlassian Certified Master) are highly desirable.
• Industrial cybersecurity certifications (GICSP IEC 62443 practitioner) or HSE/compliance frameworks are a meaningful differentiator.

Skills

• Relationship Building Trusted with senior stakeholders; equally effective with operational teams and the C-suite.
• Strategic Thinking Commercial acumen to envision design and articulate multi-year architectures.
• Communication & Storytelling Can simplify complex technical concepts for any audience and build a compelling vision from the whiteboard up.
• Architectural Expertise Deep knowledge of Atlassian integrations cloud architecture (AWS Azure) SSO/identity APIs and web technologies.
• Security Architecture Able to design and communicate solutions within layered security models including network segmentation DMZ and outbound-only data flows.
• Regulated Environment Navigation Comfortable in audit-driven compliance-first cultures where change management must account for safety risk and regulatory gates.
• Data Integration Patterns Familiarity with CSV-based scheduled and asynchronous approaches as alternatives to real-time API connectivity.

Your leaders

Rob is our founder and CEO. He leads our company with kindness empathy and critical thinking. With him and the rest of our ServiceRocket team you will be delivering value through high-impact projects to world-class partners while growing your skills to the next level!

Perks

-Share the fruit program: when we grow the tree we share the fruitwhen the company grows we share the profit.

-Stock options: you have the opportunity to participate in the ownership of the company.

-Health insurance: we support you and your familyyour well-being matters.

-Retirement plan/funds saving: we care about your futurewe have diverse plans depending on your location.

-Career pathways program: you can grow horizontally vertically or any way you want.

-Generous monthly fixed allowances including Rockettoria Scholarship & Learning Tech Choice Wellness.

-Generous PTO plus one cultural heritage and community day to celebrate your story family and culture.

Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then youll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote preferential consideration will be given to candidates based locally to the countrys office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket recruiters only direct candidates to apply through our official career page at will never request payments ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket please email emailprotected.