Base Management Lead
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday.
Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Why work for Aussie
Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - were growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Dont be ordinary be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We care about our community through our Pledge 1% commitment sponsorship programs and our paid staff community service leave offering.
But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements Employee Assistance Program (EAP) discounts with big names like Specsavers HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Lets talk about you
- Identify the best points to intervene in the normal customer flow (i.e. where customers receive no special communication from Aussie) to unlock incremental value from existing customers and build sustained loyaltyreducing churn risk.
- Identify and implement incremental value opportunities via customer up-sell and cross-sell by targeting priority customers/cohorts with the highest value potential and/or churn risk defining a clear customer value proposition and partnering with Marketing and Digital teams to build and optimise automated programs (e.g. email and direct marketing).
- Liaise closely with commercial teams to model optimised business outcomes
- Identify Product Bundling Opportunities to maximise value for our customers.
- Work closely with NBN and other partners data programs to gain customer insights and opportunities.
- Utilisation of other available data to generate insights for more effective decision-making
- Working with commercial and compliance teams to make sure we align with regulatory requirements for our promotions discounts and other marketing activity.
- Conducting and responding to market research and industry trends
How will you support our Why
- A broad understanding of the telco industry and particularly what is required to win in the market.
- A broad understanding of NBN and other telco vendor marketing programs to optimise business value.
- Exceptional Excel and data manipulation skills
- Appreciation of Customer Value tools
- Demonstrated ability in problem solving
- Ability to work independently and as part of a team
- Learn quickly and adapt to changing situations
Ready to join
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions get in touch today with our team at
Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out!
