Project Support Associate

Position Summary

The Project Support Associate provides essential administrative operational and cross-functional support across front-end reception functions and key internal departments including Human Resources Accounting and Payroll. This role plays a critical part in supporting Unclaimed Property (UCP) compliance processes ensuring accurate documentation communication and coordination of due diligence mailings in alignment with state requirements.

The ideal candidate is highly detail-oriented organized and capable of managing sensitive information with professionalism and confidentiality. Strong communication skills in both English and Spanish (spoken and written) are required.

Key Responsibilities

Front-End & Administrative Support

• Provide front desk receptionist support including greeting visitors answering incoming calls and directing inquiries appropriately
• Assist with general administrative tasks to support daily business operations across departments
• Support HR and Accounting teams with clerical and coordination tasks as needed

Unclaimed Property (UCP) Compliance Support

• Assist in producing approved due diligence mailings for all reportable UCP in accordance with state regulations
• Ensure proper documentation of all outgoing UCP mailings for audit and compliance purposes
• Monitor and track email responses received from UCP mailing recipients and accurately document all contact activity

Verification & Data Integrity

• Verify personal information received from respondents to confirm identity and ensure communication is with the rightful payee
• Maintain accurate records of verified contacts and supporting documentation in compliance systems

Payroll Coordination Support

• Compile verified respondent information into the required format specified by the Payroll team
• Provide complete and accurate documentation to the payroll team for potential reissue processing
• Escalate payroll-specific or complex cases to the designated Payroll contact for resolution

Communication & Customer Support

• Communicate professionally with respondents via email and telephone regarding general UCP inquiries
• Provide clear accurate and courteous explanations of the UCP process
• Ensure all communication is documented in accordance with compliance standards
• Respond appropriately in both English and Spanish maintaining a high level of professionalism

Required Skills & Qualifications

• Bilingual: Fluent in English and Spanish (spoken and written)
• Strong attention to detail and organizational skills
• Excellent written and verbal communication abilities
• Ability to handle confidential and sensitive information appropriately
• Proficiency in email communication and basic office systems
• Ability to prioritize tasks in a fast-paced compliance-driven environment
• Customer service or administrative support experience preferred

Preferred Experience

• Experience in administrative support payroll coordination HR support or compliance-related roles
• Familiarity with documentation processes and recordkeeping standards
• Exposure to accounting or payroll operations is a plus

Required Experience:

IC